1 To read the latest LogMeIn Terms and Conditions, visit https://www.logmeininc.com/legal/terms-and-conditions
3 A copy of those terms as of 2018-08-12 follows:
5 ****** Terms of Service for LogMeIn and GoTo Services ******
6 This is a legal agreement between the person or organization (“Customer” or
7 “you”) agreeing to these Terms of Service (“Terms”) and the applicable
8 LogMeIn_Contracting_Entities (“LogMeIn,” “us,” or “we”). By
9 accepting these Terms, signing an Order, or using the Services, you represent
10 that you are of legal age and have the authority to bind the Customer to the
11 Order, these Terms, and the applicable Service Descriptions (collectively the
13 1. ACCESS AND USE OF THE SERVICES.
14 o 1.1.Right to Use Services. You agree to use the Services in
15 accordance with the use levels by which we measure, price and offer
16 our Services as posted on our websites, your Order, or the Service
17 Descriptions (“Use Levels”). You may use our Services only as
18 permitted in these Terms, and your use must comply with our Privacy
19 Policy, and Anti-Spam_Policy, each of which are incorporated here.
20 We grant you a limited right to use our Services only for business
21 and professional purposes. Technical support for the Services is
22 described in the Service Descriptions. If your affiliates use our
23 Services, you warrant that you have the authority to bind those
24 affiliates and you will be liable if your affiliates do not comply
25 with the Agreement. “Services” means our software-as-a-service
26 offerings and audio services (which are offered by LogMeIn Audio,
27 LLC or Grasshopper Group LLC, the telecommunications providers
28 responsible for the rates and terms relating to the respective
29 audio services). “Service_Descriptions” includes an overview of
30 the Services, and may include service-specific additional terms.
31 The Service Descriptions are incorporated into these Terms. The
32 Services, software and websites are provided via equipment and
33 resources located in the United States and other locations
34 throughout the world and you consent to having personal data
35 processed by us in the United States and other locations throughout
37 o 1.2.Limitations on Use. By using our Services, you agree on behalf
38 of yourself, your users and your attendees, not to (i) modify,
39 prepare derivative works of, or reverse engineer, our Services;
40 (ii) knowingly or negligently use our Services in a way that abuses
41 or disrupts our networks, user accounts, or the Services; (iii)
42 transmit through the Services any harassing, fraudulent or unlawful
43 material; (iv) market, or resell the Services to any third party;
44 (v) use the Services in violation of our policies, applicable laws,
45 or regulations; (vi)use the Services to send unauthorized
46 advertising, or spam; (vii) harvest, collect, or gather user data
47 without their consent; or (viii)transmit through the Services any
48 material that may infringe the intellectual property or other
49 rights of third parties.
50 o 1.3. Changes to Services. We reserve the right to enhance or modify
51 features of our Services but will not materially reduce the core
52 functionality or discontinue any Services unless we provide you
53 with prior written notice. We may offer additional functionality to
54 our standard Services or premium feature improvements for an
56 o 1.4. Proprietary Rights and LogMeIn Marks. You acknowledge that we
57 or our licensors retain all proprietary right, title and interest
58 in the Services, our name, logo or other marks (together, the
59 “LogMeIn Marks”), and any related intellectual property rights,
60 including, without limitation, all modifications, enhancements,
61 derivative works, and upgrades thereto. You agree that you will not
62 use or register any trademark, service mark, business name, domain
63 name or social media account name or handle which incorporates in
64 whole or in part the LogMeIn Marks or is similar to any of these.
65 You agree to comply with our Trademark_&_Copyright_Guidelines,
66 which are incorporated into this Agreement by reference.
67 2. ORDERS, FEES AND PAYMENT.
68 o 2.1.Orders. You may order Services using our then-current ordering
69 processes (“Order”). All Orders are effective on the earlier of
70 (i) the date you submit your Order, (ii) the date you convert from
71 a services trial, or (iii)the date on the signature block of the
72 Order (“Effective Date”). Acceptance of your Order may be
73 subject to our verification and credit approval process. Each Order
74 shall be treated as a separate and independent Order. A Purchase
75 Order is required for non-credit card transactions over 10,000 USD,
76 or equivalent, unless Customer does not require a Purchase Order as
77 part of its purchasing process.
78 o 2.2.Fees and Payment. You agree to pay all applicable, undisputed
79 fees for the Services as set forth on the invoice. Except as set
80 forth in Section 3. 3below, any and all payments you make to us for
81 access to the Services are final and non-refundable. You are
82 responsible for all fees and charges imposed by your voice and data
83 transmission providers related to your access and use of the
84 Services. You are responsible for providing accurate and current
85 billing, contact and payment information to us or any reseller. You
86 agree that we may take steps to verify whether your payment method
87 is valid, charge your payment card or bill you for all amounts due
88 for your use of the Services, and automatically update your payment
89 card information using software designed to do so in the event your
90 payment card on file is no longer valid. You agree that your credit
91 card information and related personal data may be provided to third
92 parties for payment processing and fraud prevention purposes. We
93 may suspend or terminate your Services if at any time we determine
94 that your payment information is inaccurate or not current, and you
95 are responsible for fees and overdraft charges that we may incur
96 when we charge your card for payment. We will not agree to submit
97 invoices via any customer procure-to-pay online portal or
98 Electronic Data Interchange (EDI) portals. We reserve the right to
99 update the price for Services at any time after your Initial Term,
100 and price changes will be effective as of your next billing cycle.
101 We will notify you of any price changes by publishing on our
102 website, emailing, quoting or invoicing you.
103 o 2.3. Sales, Promotional Offers, Coupons and Pricing. Sales,
104 promotions and other special discounted pricing offers are
105 temporary and, upon the renewal of your subscription, any such
106 discounted pricing offers may expire. We reserve the right to
107 discontinue or modify any coupons, credits, sales and special
108 promotional offers in our sole discretion.
109 o 2.4. Disputes; Delinquent Accounts. You must notify us of any fee
110 dispute within 15 days of the invoice date, and once resolved, you
111 agree to pay those fees within 15 days. We may also suspend or
112 terminate your Services if you do not pay undisputed fees, and you
113 agree to reimburse us for all reasonable costs and expenses
114 incurred in collecting delinquent amounts.
115 o 2.5. Taxes and Withholding. You are responsible for all applicable
116 sales, services, value-added, goods and services, withholding,
117 tariffs, Universal Services Fund (USF) fees (if applicable to the
118 Audio Services only) and similar taxes (collectively, “Taxes”)
119 imposed by any government entity or collecting agency based on the
120 Services, except those Taxes based on our net income, or Taxes for
121 which you have provided an exemption certificate. We reserve the
122 right to gross up the price for Services in any invoice, or require
123 you to gross up your payment, if your withholding obligations
124 prevent us from receiving the amount specified in the Order.
125 Additionally, if you do not satisfy your Tax obligations, you agree
126 that you will be required to reimburse us for any Taxes paid on
127 your behalf, and we may take steps to collect Taxes we have paid on
128 your behalf. In all cases, you will pay the amounts due under this
129 Agreement to us in full without any right of set-off or deduction.
130 3. TERM AND TERMINATION.
131 o 3.1. Term. Your initial term commitment for any Order (“Initial
132 Term”) will be specified in the Order, or if no term is
133 specified, your Initial Term will be 12 months from the Effective
134 Date of the Order and will automatically renew for additional 12
135 month periods (“Renewal Terms”), unless either party provides
136 notice of non-renewal of the Order 30 days before the current term
137 expires. We may agree to align the invoicing under multiple Orders
138 but this will not reduce the term of any Order. Terminating
139 specific Services does not affect the term of any other Services
140 still in effect. If we permit you to reinstate Services at any time
141 after termination, you agree that you will be bound by the then-
142 current Terms and the renewal date that was in effect as of the
143 effective termination date.
144 o 3.2. Termination for Cause.Either party may terminate the Agreement
145 (i)if the other party breaches its material obligations and fails
146 to cure within 30 days of receipt of written notice, or (ii) if the
147 other party becomes insolvent or bankrupt, liquidated or is
148 dissolved, or ceases substantially all of its business, and we may
149 suspend access or terminate immediately if you breach
151 o 3.3. Effect of Termination. If the Agreement or any Services are
152 terminated, you will immediately discontinue all use of the
153 terminated Services, except that upon request, we will provide you
154 with limited access to the Services for a period not to exceed 30
155 days, solely to enable you to retrieve your Content from the
156 Services. We have no obligation to maintain your Content after that
157 period. Neither party will be liable for any damages resulting from
158 termination of the Agreement, and termination will not affect any
159 claim arising prior to the effective termination date. If we
160 discontinue Services in accordance with Section 1.3 above, the
161 related Order will be terminated and we will provide you with a pro
162 rata refund of any prepaid, unused fees. You agree to pay for any
163 use of the Services past the date of expiration or termination.
164 o 3.4. Survival. The provisions of Sections 2 (Orders, Fees and
165 Payment), 3.3 (Effect of Termination), 4 (Your Content and
166 Accounts), 7 (Indemnification), 8 (Limitation on Liability), 9.6
167 (No Class Actions), and 9.11 (Notices) survive any termination of
169 4. YOUR CONTENT AND ACCOUNTS.
170 o 4.1.Your Content. You retain all rights to your Content and we do
171 not own or license your Content. You grant us a non-exclusive,
172 worldwide, royalty-free, license to use, modify, reproduce and
173 distribute your Content, only as required to provide the Services
174 to which you have subscribed, and you warrant that (i) you have the
175 right to grant us the license, and (ii) none of your Content
176 infringes on the rights of any third party. Each party agrees to
177 apply reasonable technical, organizational and administrative
178 security measures to keep Content protected in accordance with
179 industry standards. We will not view, access or process any of your
180 Content, except: (x) as directed or instructed by you or your
181 users, or (y) as required to comply with our policies, applicable
182 law, or governmental request. You agree to comply with all legal
183 duties applicable to you as a data controller by virtue of the
184 submission of your Content within the Services. If your Content is
185 subject to EU data protection laws and is processed by us as a data
186 processor acting on your behalf (in your capacity as data
187 controller), we will use and process your Content in order to
188 provide the Services and fulfill our obligations under the
189 Agreement, and in accordance with your instructions as represented
190 in this Agreement. Notwithstanding anything to the contrary, this
191 Section 4.1 expresses the entirety of our obligations with respect
192 to your Content. “Content”means any of your, or your users’
193 or recipients’ files, documents, recordings, and other
194 information that is uploaded to your Service account for storage,
195 or used, presented or shared with third parties in connection with
197 o 4.2.Your Accounts. You are solely responsible for (i) all use of
198 the Services by you and your users, (ii) obtaining consent from
199 your users to the collection, use, processing and transfer of
200 Content, and (iii) providing notices or obtaining consent as
201 legally required in connection with the Services. We do not send
202 emails asking for your usernames or passwords, and to keep your
203 accounts secure, you should keep all usernames and passwords
204 confidential. We are not liable for any loss that you may incur if
205 a third party uses your password or account. We may suspend the
206 Services or terminate the Agreement if you, your users, or
207 attendees are using the Services in a manner that is likely to
208 cause harm to us. You agree to notify us immediately and terminate
209 any unauthorized access to the Services or other security breach.
210 5. COMPLIANCE WITH LAWS.In connection with the performance, access and use
211 of the Services under the Agreement, each party agrees to comply with all
212 applicable laws, rules and regulations including, but not limited to
213 export, privacy, and data protection laws and regulations. If necessary
214 and in accordance with applicable law, we will cooperate with local,
215 state, federal and international government authorities with respect to
216 the Services. Notwithstanding any other provision in these Terms, we may
217 immediately terminate the Agreement for noncompliance with applicable
219 6. WARRANTIES. WE WARRANT THAT THE SERVICES WILL CONFORM TO THE SERVICE
220 DESCRIPTIONS UNDER NORMAL USE. WE DO NOT REPRESENT OR WARRANT THAT (i)
221 THE USE OF OUR SERVICES WILL BE TIMELY, UNINTERRUPTED OR ERROR FREE, OR
222 OPERATE IN COMBINATION WITH ANY SPECIFIC HARDWARE, SOFTWARE, SYSTEM OR
223 DATA, (ii) OUR SERVICES WILL MEET YOUR REQUIREMENTS, OR (iii) ALL ERRORS
224 OR DEFECTS WILL BE CORRECTED. USE OF THE SERVICES IS AT YOUR SOLE RISK.
225 OUR ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY UNDER THIS WARRANTY WILL
226 BE, AT OUR SOLE OPTION AND SUBJECT TO APPLICABLE LAW, TO PROVIDE
227 CONFORMING SERVICES, OR TO TERMINATE THE NON-CONFORMING SERVICES OR THE
228 APPLICABLE ORDER, AND PROVIDE A PRO-RATED REFUND OF ANY PREPAID FEES FROM
229 THE PERIOD OF NON-CONFORMANCE THROUGH THE END OF THE REMAINING TERM. TO
230 THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL OTHER WARRANTIES
231 AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE,
232 INCLUDING ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY,
233 SATISFACTORY QUALITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE AND NON-
234 INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN
235 WARRANTIES AND CONDITIONS, THEREFORE SOME OF THE ABOVE EXCLUSIONS MAY NOT
236 APPLY TO CUSTOMERS LOCATED IN THOSE JURISDICTIONS.
237 7. INDEMNIFICATION. You will indemnify and defend us against any third party
238 claim resulting from a breach of Section 1.2 or 4, or alleging that any
239 of your Content infringes upon any patent or copyright, or violates trade
240 secret or privacy rights of any party, and you agree to pay reasonable
241 attorney’s fees, court costs, damages finally awarded, or reasonable
242 settlement costs with respect to any such claim. We will promptly notify
243 you of any claim and cooperate with the you in defending the claim. You
244 will reimburse us for reasonable expenses incurred in providing any
245 cooperation or assistance. You will have full control and authority over
246 the defense and settlement of any claim, except that: (i) any settlement
247 requiring us to admit liability requires prior written consent, not to be
248 unreasonably withheld or delayed, and (ii) we may join in the defense
249 with our own counsel at our own expense.
250 8. LIMITATION ON LIABILITY.
251 o 8.1.LIMITATION ON INDIRECT LIABILITY.NEITHER PARTY WILL BE LIABLE
252 TO THE OTHER PARTY OR TO ANY OTHER PERSON FOR ANY INDIRECT,
253 SPECIAL, CONSEQUENTIAL OR INCIDENTAL LOSS, EXEMPLARY OR OTHER
254 DAMAGES, WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR RELATING TO:
255 (i) LOSS OF DATA, (ii) LOSS OF INCOME, (iii) LOSS OF OPPORTUNITY,
256 (iv) LOST PROFITS, (v) COSTS OF RECOVERY OR ANY OTHER DAMAGES,
257 HOWEVER CAUSED AND BASED ON ANY THEORY OF LIABILITY, INCLUDING, BUT
258 NOT LIMITED TO, BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR
259 VIOLATION OF STATUTE, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF
260 THE POSSIBILITY OF DAMAGES. SOME JURISDICTIONS DO NOT ALLOW
261 LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR
262 CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT
264 o 8.2.LIMITATION ON AMOUNT OF LIABILITY. EXCEPT FOR YOUR BREACH OF
265 SECTIONS 1.2 OR 4 AND YOUR INDEMNIFICATION OBLIGATIONS, AND TO THE
266 EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL CUMULATIVE LIABILITY
267 OF EITHER PARTY AND THEIR RESPECTIVE LICENSORS AND SUPPLIERS
268 ARISING OUT OF THIS AGREEMENT IS LIMITED TO THE SUM OF THE AMOUNTS
269 PAID FOR THE APPLICABLE SERVICE DURING THE 12 MONTHS IMMEDIATELY
270 PRECEDING THE INCIDENT GIVING RISE TO THE LIABILITY. THE FOREGOING
271 DOES NOT LIMIT YOUR OBLIGATIONS TO PAY ANY UNDISPUTED FEES AND
272 OTHER AMOUNTS DUE UNDER ANY ORDER.
274 o 9.1. European Union Customers. This Section 9.1 will apply only if
275 you are located in the European Union. If you want to enter into EU
276 standard contractual clauses with us as it relates to our
277 processing of your information, you may request a Data Processing
278 Addendum (“DPA”) DPA_Request_Form, and a pre-signed DPA will be
279 transmitted to you for execution.
280 o 9.2. Free Services andTrials. Your right to access and use any free
281 Services is not guaranteed for any period of time and we reserve
282 the right, in our sole discretion, to limit or terminate your use
283 of any free or basic versions of any Services by any individual or
284 entity. If you are using the Services on a trial or promotional
285 basis (“Trial Period”), your Trial Period and access to the
286 Services will terminate (i) at the end of the Trial Period stated
287 in your Order, or (ii) if no date is specified, 30 days after your
288 initial access to the Services, (iii) or upon your conversion to a
289 subscription. Following expiration of the Trial Period, the
290 Services may automatically continue unless you provide notice of
291 cancellation to us, and you are responsible for payment of the
292 applicable Fees set forth in the Order. During the Trial Period, to
293 the extent permitted by law, we provide the Services “AS IS”
294 and without warranty or indemnity, and all other terms otherwise
295 apply. We may modify or discontinue any trials or promotions at any
297 o 9.3.Third Party Features. The Services may be linked to third party
298 sites or applications (“Third Party Services”). We are not
299 responsible for and do not endorse Third Party Services. You have
300 sole discretion whether to purchase or connect to any Third Party
301 Services and your use is governed solely by the terms for those
302 Third Party Services.
303 o 9.4.Beta Services. We may offer you access to beta services that
304 are being provided prior to general release, but we do not make any
305 guarantees that these services will be made generally available
306 (“Beta Services”). You understand and agree that the Beta
307 Services may contain bugs, errors and other defects, and use of the
308 Beta Services is at your sole risk. We have no obligation to
309 provide technical support and we may discontinue provision of Beta
310 Services at any time in our sole discretion and without prior
311 notice to you. These Beta Services are offered “AS-IS”, and to
312 the extent permitted by applicable law, we disclaim any liability,
313 warranties, indemnities, and conditions, whether express, implied,
314 statutory or otherwise. If you are using Beta Services, you agree
315 to receive related correspondence and updates from us, and
316 acknowledge that opting out may result in cancellation of your
317 access to the Beta Services. If you provide feedback
318 (“Feedback”) about the Beta Service, you agree that we own any
319 Feedback that you share with us. For the Beta Services only, these
320 Terms supersede any conflicting terms and conditions in the
321 Agreement, but only to the extent necessary to resolve conflict.
322 o 9.5.Copyright. If you believe that our Services have been used in a
323 way that constitutes copyright infringement, you should follow the
324 process outlined here: https://www.logmeininc.com/legal/dmca.
325 o 9.6. No Class Actions. You may only resolve disputes with us on an
326 individual basis and you agree not to bring or participate in any
327 class, consolidated, or representative action against us or any of
328 our employees or affiliates.
329 o 9.7.Security Emergencies. If we reasonably determine that the
330 security of our Services or infrastructure may be compromised due
331 to hacking attempts, denial of service attacks, or other malicious
332 activities, we may temporarily suspend the Services and we will
333 take action to promptly resolve any security issues. We will notify
334 you of any suspension or other action taken for security reasons.
335 o 9.8.High-Risk Use. You understand that the Services (i) are not
336 designed or intended for use during high-risk activities, and (ii)
337 do not allow and should not be used for calls to emergency services
338 numbers (e.g., 911 (U.S.), or 999 and 112 (UK)). WE ARE NOT A
339 "DIAL-TONE" PROVIDER. IN THE EVENT OF AN EMERGENCY WHILE USING ANY
340 SERVICES, HANG UP AND DIAL YOUR LOCAL EMERGENCY NUMBER. YOU MUST
341 UTILIZE THE TELEPHONE SERVICE PROVIDED BY YOUR LOCAL CARRIER TO
342 MAKE AN EMERGENCY CALL.
343 o 9.9.Recording. Certain Services provide functionality that allows
344 you to record audio and data shared during sessions. You are solely
345 responsible for complying with all applicable laws in the relevant
346 jurisdictions while using recording functionality. We disclaim all
347 liability for your recording of audio or shared data, and you agree
348 to hold us harmless from damages or liabilities related to the
349 recording of any audio or data.
350 o 9.10. Assignment. Neither party may assign its rights or delegate
351 its duties under the Agreement either in whole or in part without
352 the other party’s prior written consent, which shall not be
353 unreasonably withheld, except that either party may assign the
354 Agreement to an affiliated entity, or as part of a corporate
355 reorganization, consolidation, merger, or sale of all or
356 substantially all of its assets. Any attempted assignment without
357 consent will be void. The Agreement will bind and inure to the
358 benefit of each party’s successors or assigns.
359 o 9.11.Notices. Notices must be sent by personal delivery, overnight
360 courier or registered mail. We may also provide notice to the email
361 last designated on your account, electronically via postings on our
362 website, in-product notices, or our self-service portal or
363 administrative center. Unless specified elsewhere in this
364 Agreement, notices should be sent to us at the address for your
365 applicable contracting entity, with a copy to our Legal Department,
366 320 Summer Street, Boston, Massachusetts 02210 USA, and we will
367 send notices to the address last designated on your account. Notice
368 is given (a) upon personal delivery; (b) for overnight courier, on
369 the second business day after notice is sent, (c) for registered or
370 certified mail, on the fifth business day after notice is sent, (d)
371 for email, when the email is sent, or (e) if posted electronically,
373 o 9.12.Entire Agreement; Order of Precedence. The Agreement,
374 including your Order and related invoices for Services ordered,
375 these Terms, Service Descriptions, and a DPA if applicable, sets
376 forth the entire agreement between us relating to the Services and
377 supersedes all prior and contemporaneous oral and written
378 agreements, except as otherwise permitted. If there is a conflict
379 between an executed Order, these Terms, the DPA if applicable, and
380 the Service Descriptions, the conflict will be resolved in that
381 order, but only for the specific Services described in the
382 applicable Order. Nothing contained in any document submitted by
383 you will add to or otherwise modify the Agreement. We may update
384 the Terms from time to time, which will be identified by the last
385 updated date, and may be reviewed at Terms_of_Service. Your
386 continued access to and use of the Service constitutes your
387 acceptance of the then-current Terms.
388 o 9.13.General Terms. If any term of this Agreement is not
389 enforceable, this will not affect any other terms. Both parties are
390 independent contractors and nothing in this Agreement creates a
391 partnership, agency, fiduciary or employment relationship between
392 the parties. No person or entity not a party to the Agreement will
393 be a third party beneficiary. Our authorized distributors do not
394 have the right to modify the Agreement or to make commitments
395 binding on us. Failure to enforce any right under the Agreement
396 will not waive that right. Unless otherwise specified, remedies are
397 cumulative. The Agreement may be agreed to online, or executed by
398 electronic signature and in one or more counterparts. No party will
399 be responsible for any delay or failure to perform under the
400 Agreement due to force majeure events (e.g. natural disasters;
401 terrorist activities, activities of third party service providers,
402 labor disputes; and acts of government) and acts beyond a party’s
403 reasonable control, but only for so long as those conditions
405 o 9.14.Contracting Party, Choice of Law and Location for
406 ResolvingDisputes. The contracting entity, contact information, and
407 governing law for your use of the Services will depend on where you
408 are and the specific Services you have ordered, as set forth here:
409 LogMeIn_Contracting_Entities
410 Last Updated: July, 2017